ON POINT Minnesota Chaga Inner Defense Tincture

We have a 30 -day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in it's original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at onpointforaging@gmail.com.

Returns can be made to the same address presented on your package. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions at onpointforaging@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

All products are allowed for sale under the 2018 Farm Bill. Sales are only allowed in the United States. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onpointforaging@gmail.com.

To guarantee freshness, all of our products have a maximum of 1 year shelf life.

You can reach us at 952-412-1243 or email us below.